Privacy Policy

Last Updated: March 13, 2026

At Door Boy, Inc., accessible from https://promos.doorboy.com/home, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

• Voluntary Information: We collect personal information you provide when requesting a garage door estimate, booking a 25-Point Safety Audit, or contacting us for emergency repairs. This includes your name, email, service address, phone number, and any photos or project details you provide.

• Automated Information: Like most websites, we collect "Device Information" such as your IP address, browser type, and time zone through cookies to help improve your user experience and site performance.

3. How We Use Your Information

We use your data strictly to:

• Process service requests, repair dispatches, and project estimates.

• Provide customer support and security consultations.

• Send SMS notifications (with your consent) regarding technician arrival times, project milestones, and maintenance reminders.

• Detect and prevent fraudulent activity.

4. Data Security and Handling

We take the security of your information seriously and implement industry-standard physical, technical, and administrative measures to protect it:

• Encryption: All personal data transmitted through our website is protected using SSL (Secure Sockets Layer) encryption.

• Access Control: Access to your personal information is strictly limited to authorized employees and technicians who need the data to perform garage door and gate services (e.g., dispatchers and service technicians).

• Storage: Data is stored on secured, password-protected servers and cloud-based systems with multi-factor authentication.

• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined (such as during an active installation project or for the duration of your product’s warranty). Once no longer required for legal or business purposes, data is securely deleted or anonymized.

• Risk Management: While we use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet is 100% secure.

5. SMS/Mobile Messaging & Opt-In Consent

If you provide your mobile number and opt-in to our SMS service via our website contact forms, your information is used exclusively for Door Boy, Inc. communications.

• How We Obtain Consent: Consent is obtained through a clear checkbox on our website where you explicitly agree to receive transactional and account-related messages.

• Strict No-Sharing Policy: Mobile information, including text messaging originator opt-in data and consent, will not be shared with any third parties or affiliates for marketing or promotional purposes. We do not sell or share SMS consent with any third party for any reason.

• Opt-Out: You may cancel the SMS service at any time. Just text STOP to any message you receive. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed.

• Assistance: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

6. Third-Party Sharing

We do not sell, rent, or lease your personal data to third parties. We may only share information with trusted service providers (such as permit processors or manufacturers for warranty registration) solely to complete your garage door project or when required by law. This sharing excludes text messaging originator opt-in data and consent; this information is strictly confidential and is never shared with third parties.

7. CCPA & Your Privacy Rights

Under the CCPA, California residents have the right to request access to, deletion of, or a stop to the sale of their data. Door Boy, Inc. does not sell personal information. You may contact us at any time to exercise your rights to access or delete your data.

8. Children’s Information

Our services are directed to property owners and adults. We do not knowingly collect information from children under the age of 13.

9. Contact Us

If you have questions regarding our data handling or security practices, please contact us:

Business Name: Door Boy, Inc.

Address: 491 Springfield Ave, Berkeley Heights, NJ 07922

Phone: 908-464-1440

Website: https://promos.doorboy.com/home